If you decide to Preorder an item on our website, please note the following:
Payment is charged immediately at checkout not when the item ships.
Preordering is voluntary and if at any time you would like to cancel your Preorder for store credit or a full refund to method of payment please do so prior to shipment announcement.
If you need to cancel your Preorder or Update in any way, please email customerservice@stellaraes.com.
If you are ordering a Preorder item with an In-Stock item, you will only be charged Shipping once.
Your in stock item WILL NOT ship until your preorder item arrives. We will not charge you again once your Preorder has shipped. If you want your in stock item shipped immediately, you will need to place separate orders.
If an preorder item shows sold out, that means the preorder is no longer available. We may add more so it is best to sign up for restock notifications.
For Returns on Preorders, you have from the day the order has arrived to you - not the date on the original invoice.
The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time.
We do our very best to communicate all details for Preorders on the Product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually.
If at any time you need further details, please contact us at the above email and we will be happy to assist!
Our Preorder Items are best selling pieces that have previously been in stock and sold out multiple times.
Preorders can take anywhere from 1-8 weeks depending on the fabric, manufacturing, quantity and details of the item.
Once we receive the preordered item, we immediately ship them out to you. If you have not received your preordered item, it is because we have not received it.
