STELLA RAE’S RETURN POLICY
***new policy effective on all purchases made after MAY 20th, 2020***
We know that not every purchase will work & returns are sometimes needed. After reviewing the return policy below, you can proceed with your return by completing the return form and including it with your package. If you do not have a printer, please write the information on a piece of paper and include it in your return package along with the original invoice/receipt or a print out of your order confirmation email. If you have any questions, please contact us via email at firstname.lastname@example.org.
All items must be returned to us in their original condition with all original tags still attached. Unworn, unwashed, unaltered, & smoke and perfume free condition with no makeup or deodorant stains.
Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
- Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes).
- We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
We’re flexible! Whether you bought your item online or in store, you can ship the return to us or bring it into our storefront. See more info below:
Shipped returns postmarked within 21 days of date received* or date purchased** are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 5-10 business days. The store credit will be sent via a gift card to the email address provided at checkout when order was placed.
In Store returns made within 21 days from date received* or date purchased** are eligible for store credit only. The store credit will be issued via a gift card.
After 21 days, we are unable to accept returns on any purchases (online or in store).
*this is in reference to orders placed online - we will go off of the delivery date shown in the USPS tracking information
**this is in reference to in store purchases - we will go off of the date printed on the receipt
Return Label Options: We can e-mail you a return shipping label within business hours and the cost of the label will be withheld from your total credit amount. Please note that original shipping charges are not refundable. If you choose to provide your own label, we strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
$20 Tuesday purchases CAN be returned. Sunday Steals purchases CANNOT be returned.
The following items are FINAL SALE:
- Bodysuits + Bralettes
- Home + Gift items
- Gift Cards
- Sale Items
- Items purchased with a discount code/temporary sale of 30% off or more
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Damaged/Defective Items or Incorrect Orders: Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
Exchanges: We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
Holiday Return Policy: All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).
Price Adjustments: We are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.
Ineligible Item(s) Returned To Us:
- Returns postmarked after 21 days from delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.
- Ineligible returns (including returns that are postmarked after 21 days of delivery date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense.
- Refer to the complete return policy above to ensure that your return meets all criteria.
- Complete the return form (CLICK HERE TO DOWNLOAD) and include it inside the package with the item(s) you are returning. (If you do not have a printer, you can just write the information on a piece of paper.)
- Return your item(s) via your carrier of choice or we can provide a label via for you to print with the cost of the return shipping deducted from your credit. You can print off the return shipping label and affix it on your package, then take it to your local USPS (post) office.
- Once your package is received, please allow up to 5-10 business days for processing.
Please mail returns to:
Stella Rae’s Returns
208 East Franklin Rd
Norman, OK 73071
Local customers can also drop off returns in our mailbox at the above address.
***If more than $800 of returns are made within a calendar year, all returns moving forward will be deducted 20% for a restocking/shipping/handling fee. We do our best to help you decide on the size you need before order by providing a measurement chart in the product description of each item. Before ordering multiple sizes of one item, please ask us so we can try and help you with the fit. You can always reach out to us before ordering with any questions you may have.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT CUSTOMERSERVICE@STELLARAES.COM! THANK YOU!