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Returns

THANK YOU for shopping with Stella Rae’s!  Please let us know your questions or concerns. You can call us at (405) 310-6610, Monday-Friday 8AM-5PM CST or via Email: customerservice@stellaraes.com

 

RETURN POLICY

ALL RETURNS ARE FOR STORE CREDIT ONLY

Merchandise may be returned within 14 days from the date the order is received. All returns will be issued a gift certificate via email that can be used online or in store. 

  • Please note: All items bought on discounts over 20% are non-refundable and FINAL SALE!  
    These items CANNOT be returned for store credit or be exchanged! 

  • Cosmetics, Jewelry, Belts, Lingerie, Sunglasses, Bathing Suits, Silicon Bras, Leotards and Gift Certificates Can NOT be returned or exchanged. 
  • Shoes must be returned in their original box without damage to the box and mailed back over-boxed. .i.e., NO shipping labels, other marking on the outside of the shoe box will be accepted.
  • All merchandise must be returned in a saleable condition (unworn, unwashed, unaltered, smoke free condition with the original tags attached - NO makeup or deodorant stains).

All returns postmarked after 14 days or not in compliance with the above conditions WILL NOT be accepted and will be returned to you at your expense.

EXCHANGES
If an exchange or replacement is required, fill out the return form and send the item(s) you want to exchange back to us. An email will be sent when the new items are despatched back to you. If for any reason the item(s) are out of stock, a gift certificate will be issued. If a gift certificate is required an email will be sent containing the gift certificate. 
DEFECTIVE
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.
RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Complete the return form that is included in your order and include it inside the package with the item(s) you are returning.
3. Please return your item(s) via your carrier of choice.  We recommend using a carrier that provides tracking information for your record. You are responsible for return shipping costs.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
Please mail returns to:
Stella Rae’s
1025 N University Blvd
Norman, OK 73069