Shipping Information & FAQs

What Does Free Shipping Mean?

Shipping (First Class/Priority) is free for all customers in the U.S. when you spend $50 or more!

Do You Ship Internationally?

Yes! We ship everywhere! We offer a flat international rate shipping charge of $20. International delivery is between 3-6 weeks. Please note: customer is responsible for any and all customs/duty and all other related charges.

How Long After I Place An Order Will It Be Shipped?

All orders placed Monday through Friday will be packaged and shipped within 2 - 5 business days of the order. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days and after 3 PM on Friday will be shipped by the upcoming Thursday. It typically takes 2-5 business days to receive your order. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges.

ONLINE ORDER DELAYS - ORDER FULFILLMENT SHIPPING MAY TAKE LONGER THAN USUAL

Due to COVID-19, orders are taking a little longer to process and some packages may be delayed. Please know that our team is working as quickly–and safely–as possible to fulfill orders. Once you place your order, you can expect your package to ship within 4-10 business days. Thanks for understanding.

What Can Cause My Order To Be Delayed?

  1. During large sales and promotional events, shipping time can be delayed. We have most likely received a large number of orders and it may take us a little longer to get your order shipped to you. Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible.

  2. Your item may be out of stock or being shipped to us from a store location. We will contact you if we are unable to restock an out of stock item.

  3. ONLINE ORDER DELAYS - ORDER FULFILLMENT SHIPPING MAY TAKE LONGER THAN USUAL

    Due to COVID-19, orders are taking a little longer to process and some packages may be delayed. Please know that our team is working as quickly–and safely–as possible to fulfill orders. Once you place your order, you can expect your package to ship within 4-10 business days. Thanks for understanding.

What If I Need My Order Shipped Faster?

Just let us know! We can provide overnight shipping and invoice you for the additional shipping cost for an overnight delivery to your address. 

How Do I Use A Promotional Code?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past or future promotions.

Do I Get Any Confirmation My Order Went Through?

Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated!

How Do I Make A Return?

In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria.

Can I Exchange My Item?

We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

 

Why Is Everything I Want Out Of Stock?

We have the most amazing customers! Sometimes we just aren't prepared for the amount of admiration our customers have towards our clothes, and things sell out ridiculously fast! We are still working out the kinks as far as quantity goes! We appreciate everyone's patience, and will continue to try and grow gracefully with our customers. We share tips and tricks on how to snag what you want on our social media pages regularly.

How Will I Know When An Item Is Restocked?

You can sign up on the item's page to be notified via email or text once the item is restocked. Our Facebook, Instagram & Twitter will also be updated with restocks, pre-orders, sales, and contests! Liking or following the Stella Rae's page is the best way to stay up-to-date on what's going on at Stella Rae's! We also have a newsletter than you can sign up for at the bottom of our website. Just scroll down!

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

You can contact us Monday - Friday 10 am – 5 pm CST or email us at customerservice@stellaraes.com. We respond to all emails Monday-Friday from 10 AM - 5PM CST. Any emails sent Friday after 5PM CST - Sunday will be answered first thing Monday morning. DUE TO COVID, RESPONSE TIMES ARE DELAYED.